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To foster collaboration and efficiency, Espresso Service Network (ESN) connects key players in the commercial espresso equipment industry—such as roasters, café advisors, and service providers—who, though focused on different aspects of the coffee sector, ultimately serve the same customers.

By bridging these professions, ESN streamlines the sales and maintenance processes, enabling each entity to focus on its core strengths while enhancing overall customer satisfaction. Our Sales Partner Program unites sales and service efforts, offering a unique solution that addresses the industry's current challenges.

Overcoming Challenges in the Industry

Currently, manufacturers rely on distributors to sell and service their equipment, but not all distributors excel in providing adequate support. The absence of standardized licensing in the commercial espresso service industry, coupled with the lack of funding for mentorship programs for new service companies, exacerbates these issues. This often leaves service providers without the necessary business models to effectively support coffee businesses.

Our Sales Partner Program is design to empower professionals and improve outcomes

Our Sales Partner Program addresses industry challenges by empowering coffee and café consulting professionals to offer equipment to their customers without the burden of managing purchases, installations, or ongoing maintenance. ESN compensates these professionals for their customers' equipment purchases and collaborates with service providers to enhance the after-purchase experience. This approach allows industry experts to focus on their core competencies while ensuring customers receive reliable service. Importantly, our program is an integrative solution, designed to provide an alternative strategy for coffee professionals. It is not designed to replace existing practices that are already working for manufacturers, equipment retailers, or service providers..

Understanding Service Providers

Successful espresso service requires more than technical skills; it demands resilient business practices, inventory management, and a commitment to helping coffee businesses succeed. ESN's goal is to assist service companies in developing strategies that enhance their customers' equipment ownership experience beyond installation and the warranty period. Our Sales Partner Program also provides essential financial resources to engage seasoned professionals in supporting mentorship initiatives, instructing service technicians in business tactics that will help them work smarter, not harder.